Terms & Conditions
Pedaltours Ltd shall not be held responsible for any damage, expense or inconvenience caused by late arrival of public transport, change of schedule, strikes, vehicle breakdown, Acts of God, or other conditions. The right is reserved to alter the itinerary should it be deemed necessary.
Pedaltours acts solely as an agent in securing accommodation and, where applicable, public transport, and shall not be held liable in the event of any failure by any person or company to render transportation, accommodation or other service.
Pedaltours reserves the right to resell tour space without notice if the final payment has not been received by the due date. The right is reserved to decline, to accept or retain at any time any participant in any tour. All tours operate with a minimum of four participants (minimum of six for Vietnam). We reserve the right to cancel tours if the minimum number is not achieved.
In any adventure activity, there is an element of risk involved. Risks in undertaking this activity include traffic, accidents, etc.
The staff and management of Pedaltours take all practicable steps to identify and minimise potential dangers. However, you must follow our instructions and obey the road rules at all times. In particular, make yourself familiar with the bike's brakes. Adults accompanying any person under the age of 18 must ensure that the underage person follows our instructions at all times. You must release or indemnify Pedaltours and our staff against any liability we incur to anyone else, resulting from your failure to follow our instructions or the failure of any person accompanying you under the age of 18 to follow our instructions.
We reserve the right to withdraw any person who in our opinion is likely to endanger themselves or others. We also reserve the right to cancel the day's cycling if we become concerned for any reason for your safety or that of any other person.
Accommodation is based on twin share or double rooms. Single accommodation is available on payment of a surcharge. If you wish to share and we are able to find you a room-mate of the same gender, there will be no additional charge.We strongly recommend that all visitors to New Zealand, Australia and Vietnam cyclists have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking this activity. Evacuation insurance is compulsory in Vietnam.
To the extent permitted by law, all our liability for disruption to travel plans or mental injury is excluded. This exclusion is subject to any rights or remedies you may have under the New Zealand Consumer Guarantees Act 1993. Clients are required to take reasonable care of their belongings.
Please list on booking form any medical conditions or other information we need to know to include you safely in this activity. For example: asthma, allergies, heart conditions, epilepsy or pregnancy. You are entitled to access any information we hold about you or to request its correction at any time.
If for any reason it is necessary to cancel a reservation, the following will apply: Cancellations more than six weeks before trip departure, loss of 50% of deposit. Cancellations between three and six weeks before trip departure: loss of deposit. Cancellations within three weeks of departure will result in forfeiture of full payment. Different cancellation terms may apply to custom tours. Contact us for details.
You can transfer your payment from one trip to another up to six weeks before trip departure for a transfer fee of NZ$50 per person, after which our cancellation policy applies.
There will be no refunds once a tour has commenced. We strongly recommend you take out travel, accident, medical, baggage and cancellation insurance. Medical Evacuation insurance is compulsory in Vietnam. We advise against discounted airfares that carry restrictions.
Medical treatment as a result of an accident within New Zealand is partially covered by New Zealand's Accident Compensation scheme but some hospital costs must be met by participant.